HuaweiMatters.com

About Huawei

Huawei is an independent privately-held company that provides information and communication technology infrastructure, products, and services.

We serve three main types of customers globally:

Telecom operators that provide Internet, broadband, wireless, plus fixed and mobile phone services
Institutions, organizations, and private industries engaged in areas such as finance, energy, transportation, and manufacturing
Consumers who buy our smartphones, smart watches, laptop computers, and other devices

We have a solid 30-year track record of delivering trusted and secure products and services.

We were founded in 1987 in the southern Chinese city of Shenzhen. Since then we’ve grown to become the world’s largest supplier of telecommunications equipment and the second-largest manufacturer of smartphones.

Huawei employs 180,000 people in more than 170 countries. We are a market leader in many countries across Europe, Asia, and Africa. More than 3 billion people use Huawei products and services to make calls, send text messages, or surf the internet. HUAWEI has been operating in Canada since 2008, and currently employs more than 800 people. HUAWEI's Canada Research Centre employs more than 500 engineers and researchers, and is ranked 25th in Canada for R&D; investment. HUAWEI is committed to providing leading-edge technology to Canadian operators, customers and consumers. Huawei Canada is a proud presenting sponsor of Hockey Night in Canada - the country's leading sport broadcast.

Huawei statement regarding Google and Android

Huawei has made substantial contributions to the development and growth of Android around the world. As one of Android’s key global partners, we have worked closely with their open-source platform to develop an ecosystem that has benefitted both users and the industry.

Huawei will continue to provide security updates and after-sales services to all existing Huawei smartphone and tablet products that have been sold – or that are still in stock – globally.

We will continue to build a safe and sustainable software ecosystem in order to provide the best experience for all users globally.

Your apps will work as usual.

Google Services and non-Google apps like Facebook, YouTube, Instagram and so on are not affected.

You will still receive Google Play updates and 3rd party updates.

You will continue to receive security updates.

Know more about our latest update: EMUI 10

Your data is secure.

Your phone will work as usual as you travel between countries or after restarting/resetting to factory mode.

Latest updates

President Donald Trump held a news conference at the close of the G20 summit. President Donald Trump affirmed that U.S. companies are allowed to continue selling products to Huawei.

2019 G20 Osaka summit

29th June

Like other US companies, we're engaging with the Department of Commerce to ensure we're in full compliance with its requirements and temporary license. Our focus is protecting the security of Google users on the millions of existing Huawei handsets in the US and around the world.

Google

7th June

Google: We are complying with the order and reviewing the implications. For users of our services, Google Play and the security protections from Google Play Protect will continue to function on existing Huawei devices.

Google

20th May

Android: For Huawei users' questions regarding our steps to comply w/ the recent US government actions: We assure you while we are complying with all US gov't requirements, services like Google Play & security from Google Play Protect will keep functioning on your existing Huawei device.

Android

19th May

Q&A;

We would also offer answers to other questions asked by Huawei device owners:

Will Huawei phones support Android Q?

You will have access to system updates as usual. For the actual update times, please refer to Huawei's official notifications.

Some media have reported Facebook will stop pre-installing their app on Huawei smartphones. Will users still be able to download and use Facebook normally?

Facebook is a third-party application, and can be installed and used without any issue on Huawei devices.

Will Huawei products that are not yet launched be affected?

Huawei will continue to provide the best product experience to our consumer. Huawei will continue to introduce new products to the market and we will introduce them with official announcements.

According to recent media reports, it is rumoured Huawei is cutting back on production of smartphones in response to its placement on the US Commerce Department's entity list. Is this true?

Huawei refutes these claims. Our global production levels are normal, with no notable adjustments in either direction.

Can Huawei brand PCs continue using Windows and related services?

Yes. All Huawei PCs currently on the market can continue to use Windows and related services.

Will they continue receiving Windows security patches and updates?

Yes. All Huawei PCs currently on the market will continue to receive Windows security patches and updates.

Will updates for non-Windows applications be affected?

No, they will not be affected.

If I restart my Huawei PC, will that have an effect on my ability to use Windows or Windows services?

No, restarting your computer will have no effect on your ability to keep using Windows.

Will Huawei Watch and other wearable products be affected?

All Huawei Wearable products currently on the market won't be affected and can be used.

We appreciate your feedback

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While we continue to look for solutions, we are also hopeful that governments will ultimately make decisions that allow for global commercial cooperation and competition.

For any further developments, we will update you via this website. Please check again regularly. We are extremely thankful and humbled by your support and patience.

If you have any further questions on Huawei products, please do not hesitate to contact us through contact us or call us at 1-888-5HUAWEI (1-888-548-2934)

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